FAQ's

How long does delivery take?

All orders before the 2pm cut-off are shipped the same working day if you miss the cut-off time you order will be shipped the next available working day.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at customercare@lithobee.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped we will endevour to catch the order before shipment, however, this is not guaranteed.

What is Polcore?

Polcore mouldings are made from recycled polystyrene – an alternative picture moulding material manufactured by Mainline Mouldings U.K.